A quality web host is worthless unless they can offer you a couple of different things in the particular package that you buy. Customer service and uptime. These two issues are the two most important. While there are other issues that have to be addressed, there is the topic of uptime as being one of the most important followed by the topic of customer service. The reason that these are the two main issues, is that without these in place, your site may never see the light of day enough to be profitable to you for a number of reasons.
When we discuss uptime, we are talking about the amount of time that a website is live and able to be seen. The majority of these hosts will tell you that somewhere in the neighborhood of 95%- 99% is an acceptable number for a site being up. Before you waste your time looking, there are no services that will promise to give you 100% uptime. This is impossible to promise as this can not be backed up due to any of a million different aspects that can affect this rate.
Anything less than 95% will be looked at as being unacceptable and often rejected by a person. There are only a few cases that are from desperation that will accept anything lower than the 95% uptime rate. Nevertheless, as mentioned earlier, there are a couple of things that have to be addressed with uptime being one of them. The other is the level of customer service that you can expect for your site in the time of a crisis.
Quality customer service is a very important part of the process of making sure that your site is online and active on a regular basis. If this is not the case, then you need to get in contact with a person that can assist you in getting the issue resolved. Imagine for a second that it is Christmas Eve and you are looking to get a few of those last minute shoppers. Your site goes down and you are unable to get it up and running again. You need customer service to help fix this problem and have you in a position to make those last minute sales. If you get an automated system or told to submit a ticket, you could be days before getting a response. This in the end will be the demise of an otherwise great business.
The bottom line about this, is that you need to be careful of who you decide to use for your web host. Having the needed information beforehand will help you to avoid a great number of the issues that you will generally experience.